Refund Policy
Last updated: October 13, 2026
1. General Principle
EBLIT is a peer-to-peer marketplace. All sales are final unless one of the specific refund conditions described in this policy applies. Buyers are responsible for reviewing all listing information, photos, videos, and the seller's disclosed unique identifier before committing to a purchase. EBLIT LLC, a Delaware limited liability company ("EBLIT"), facilitates refunds on behalf of users but is not itself the seller and does not bear financial responsibility for seller conduct except where expressly stated. Where this policy says a buyer receives a full refund, or is refunded all amounts paid, the refund is of everything the buyer paid for that purchase except the one-time $1.50 identity verification fee when that fee was collected on that purchase. That fee recovers the cost of verifying the buyer's account, not the cost of the purchase; it is charged once per account, on the first purchase, and never again, so a buyer who has already paid it receives a refund of everything paid. The payment processing fee a seller pays is deducted only from a payout, so a seller is not charged it on a transaction refunded before it completes.
2. When Refunds Are Issued
Refunds are issued in the following circumstances: (a) Seller Cancellation: if a seller fails to confirm a meetup within the required deadline, fails to hand a shipped item to the carrier by the handover deadline set out in the Terms of Service, or otherwise fails to complete the transaction after Stripe captures payment, the buyer receives a full refund of all amounts paid; (b) Identity Mismatch at Meetup: if a verified identity mismatch is confirmed at a meetup transaction and the transaction is cancelled as a result, the buyer receives a full refund; (c) Dispute Resolution in Buyer's Favor: if EBLIT's dispute resolution team determines that the seller materially misrepresented the item, the buyer receives a full or partial refund as determined by EBLIT; (d) Carrier Damage with Insurance: if a shipped item is confirmed damaged in transit and the buyer purchased shipping insurance, EBLIT will facilitate an insurance claim with EasyPost and pass the approved claim amount to the buyer within 10 business days of claim approval, less a $15 return processing fee where applicable; (e) Item Not Received: if a shipped item is confirmed lost in transit with a valid tracking record showing non-delivery, a full refund is issued; (f) Platform Error: if a technical error by EBLIT results in a duplicate charge or incorrect amount charged, a full correction refund is issued; (g) Declined Shipping Extension: if a seller asks for 24 more hours to hand a shipped item to the carrier and the buyer declines, the transaction is cancelled and the buyer receives a full refund, as defined in Section 1, and no strike is issued to either party.
3. When Refunds Are Not Issued
Refunds are not issued in the following circumstances: (a) Buyer remorse or change of mind after payment; (b) Buyer confirmed receipt of item and confirmed all checklist items during the unboxing process, then later disputes functionality -- no refund is available once the unboxing checklist is completed; (c) Buyer failed to record an unboxing video as required -- failure to record forfeits the right to dispute item condition; (d) Item description clearly disclosed the defect or condition that the buyer is now disputing; (e) Buyer provided incorrect shipping address; (f) Item damaged after delivery; (g) Carrier damage where buyer declined shipping insurance -- EBLIT is not responsible for carrier damage on uninsured shipments; (h) Disputes filed outside the 12-hour post-delivery dispute window; (i) The one-time identity verification cost recovery fee of $1.50 -- this fee is non-refundable once recovered, whether deducted from the seller's first payout or added, as its own line, to the buyer's first purchase; (j) LiveVerify fees once the seller has accepted the request; (k) Platform fees -- EBLIT's platform fees are non-refundable in all circumstances; (l) Label fees -- non-refundable once the label has been generated; (m) The service fee on a transaction that has completed. Before completion the service fee is refunded with the rest of the buyer's payment; where a dispute about a completed transaction is resolved in the buyer's favor, the service fee follows that determination.
3A. Meetup No-Shows
For in-person meetup transactions, the following applies when a party fails to attend a confirmed meetup, or when the buyer attends and declines to complete the purchase: (a) Buyer No-Show (seller attended): the transaction is cancelled, a strike is issued to the buyer's account, and the buyer's refund is reduced by (i) $10.00 paid to the seller as compensation for travel, (ii) a $2.00 EBLIT administrative fee, (iii) the payment processing fee then in effect (currently 2.9% + $0.30), which EBLIT's payment processor does not return to EBLIT when a transaction is refunded, (iv) the buyer's $1.00 meetup GPS verification fee (the seller's $1.00 meetup GPS verification fee is returned to the seller), and (v) on the buyer's first transaction only, the $1.50 identity verification fee, which is non-refundable once recovered; (b) Seller No-Show (buyer attended): the buyer receives a full refund, as defined in Section 1, with no other deduction; (c) Mutual No-Show (neither party attended): the buyer is refunded all amounts paid, less the payment processing fee then in effect; (d) Buyer Declines After Inspection: if the buyer attends, inspects the item, and declines to complete the purchase at any point before releasing payment, the buyer receives a full refund, as defined in Section 1; EBLIT bears the payment processing fee and both meetup GPS verification fees. Because the buyer attended the meetup, no travel compensation or administrative fee applies, and no strike is issued. (e) Handover Photographs: if the seller confirms at the meetup that they refuse to be photographed, the transaction is cancelled, the buyer receives a full refund, as defined in Section 1, and EBLIT records the refusal; if the seller does not answer a reported refusal within 10 minutes and the buyer cancels, the buyer receives a full refund, as defined in Section 1, and no strike is issued to either party; (f) Cancelling Before the Meetup: the buyer may cancel a meetup transaction without penalty at the step where the buyer takes their identity photo, before taking it; the buyer receives a full refund, as defined in Section 1, and no strike is issued. The seller cannot cancel once the buyer's payment has been submitted; a seller with a problem reports it from the transaction, and EBLIT's support team helps. The amounts and rates in effect at the time of the transaction apply; EBLIT will announce any material change to these figures in advance.
4. Return Labels
Return labels may be issued by EBLIT at its discretion in connection with approved disputes. Return label issuance is subject to the following: (a) Seller fault returns: the cost of the return label is deducted from the seller's pending payout; (b) Buyer fault returns: the buyer is responsible for paying the return label cost before the label is generated; (c) Carrier damage returns (insured items only): the return label cost is absorbed by the platform fee and EBLIT files an insurance claim with EasyPost; (d) Carrier damage returns (uninsured items): neither EBLIT nor the seller is responsible for the return label cost; buyer and seller must negotiate return arrangements independently. A $15 return processing fee applies to all carrier damage returns where a return label is issued. Buyers must GPS-verify drop-off at the carrier location within 5 business days of receiving the return label. Failure to drop off the return voids the refund.
5. Refund Processing Time
Approved refunds are processed through Stripe and typically appear within 5-10 business days depending on your bank or card issuer. Stripe initiates refunds within 1 business day of approval at EBLIT's direction. ACH refunds may take up to 10 business days. EBLIT is not responsible for delays caused by your bank or payment processor. Any sales tax collected on a refunded transaction is refunded together with the refunded amount, in accordance with applicable law.
6. Partial Refunds
EBLIT may direct Stripe to issue partial refunds in dispute cases where the item was partially as described, where damage was partial, or where other circumstances warrant a partial resolution. The amount of any partial refund is determined solely by EBLIT's dispute resolution team and is final.
7. Post-Completion Refunds
Where a refund is issued after a transaction has completed and the seller has already received their payout, EBLIT may direct Stripe to reverse the seller's payout to fund the refund. For a full refund, the seller's entire payout is reversed and the buyer is refunded in full. For a partial refund, the amount reversed from the seller is the lesser of the refund amount and the payout the seller received; the seller bears the partial refund up to the amount they received, EBLIT retains its platform fee, and EBLIT absorbs any portion of the refund that exceeds the seller's payout. This is distinct from EBLIT directing Stripe to withhold a payout before it is paid, which is addressed in the Seller Agreement.
8. Chargebacks
Users who initiate chargebacks with their bank or card issuer without first exhausting EBLIT's dispute resolution process will have their accounts immediately suspended pending investigation. Filing a fraudulent chargeback is a violation of these Terms and may result in permanent account termination and referral to law enforcement. If you have a legitimate dispute, please use EBLIT's dispute resolution system before contacting your bank.
9. Contact
For refund-related questions, please file a dispute or support ticket through the Platform referencing your transaction number.